Stickman Technology Knowledge Base
IT Articles
Wi-Fi Router Emulator - TP-Link
Viewed 1946 times since Fri, Jul 14, 2017
This emulator website enables you try out settings changes on a TP-Link wireless router.  Read More
Xerox Phaser 3200 Printer Offline
Viewed 717 times since Tue, Jun 13, 2017
There is a quirk with Xerox Phaser 3200 printers in that they can appear to be permanently offline and unreachable. First of all, check for sure that it is not sleeping by pressing any standby button on it; though sending an item to print should wake... Read More
Using the Stickman Knowledge Base - Menu Bar
Viewed 700 times since Thu, Jun 29, 2017
This article describes the basic features of the Stickman knowledge base from the homepage view.     Referring to the picture, here are some descriptions of the features you can see: KB Home This link simply takes you back to the page seen in the... Read More
Wi-Fi Router Emulator - D-Link DIR-600
Viewed 685 times since Fri, Jul 14, 2017
This emulator website enables you try out settings changes on a D-Link DIR-600 wireless router.  Read More
Cannot Uninstall McAfee Antivirus
Viewed 561 times since Thu, Jul 20, 2017
McAfee antivirus protection can be difficult to uninstall, especially when it comes bundled with PCs. If you have trouble, use the McAfee uninstall tool, MCPR.exe. Read More
Wi-Fi Router Emulator - D-Link DIR-655
Viewed 466 times since Fri, Jul 14, 2017
This emulator website enables you try out settings changes on a D-Link DIR-655 wireless router.  Read More
Using Chromecast
Viewed 432 times since Wed, May 24, 2017
Online instructions are here, but here are some basic pointers to using Google Chromecast.   1. Connect the computer or mobile device to the same network as the Chromecast; 2. Set the TV input to see the Chromecast (usually HDMI 3); 3. Open Google... Read More
Trouble-shooting Computer with No Internet
Viewed 432 times since Thu, Jul 20, 2017
The initial questions to ask, when trouble-shooting a single computer with no internet are as follows: Does the PC have a network connection, wired or wireless?- if not, check the patching to this computer, or if others can connect wirelessly try... Read More
WAPs and Wireless Routers
Viewed 430 times since Thu, Jul 20, 2017
This article describes the key differences between Wireless Access Points (WAPs) and Wireless routers.  Often clients will have a wireless router when they only need a WAP. A wireless router is a router which allows connectivity to it via wireless,... Read More
Windows Task Manager - Opening
Viewed 423 times since Mon, Jul 3, 2017
Windows Task Manager is an invaluable tool for checking what might be slowing down the computer and forcing problem applications to close. There are several ways to open Task Manager: Press Ctrl+Shift+Esc; Right-click the taskbar and select from... Read More
Office Documents Will Not Open
Viewed 398 times since Fri, Jun 30, 2017
This article is applicable to any file-type in Windows, but this particular issue with Office has been experienced at Stickman.  If a Word or Excel document does not open properly, or the application throws an error, check that the icon next to... Read More
Wi-Fi Router Emulator - Linksys
Viewed 390 times since Fri, Jul 14, 2017
This emulator website enables you to try out settings changes to Linksys wireless routers. Read More
Network drive access issues
Viewed 388 times since Thu, Oct 5, 2017
This article covers some symptoms and resolutions for mapped drives and network connections which have disconnected.  One regular piece of software which suffers from disconnects is Sage. If software cannot access data through a mapped drive or... Read More
Network Device Emulator - Trendnet
Viewed 382 times since Fri, Jul 14, 2017
This emulator website enables you try out settings changes on Trendnet network devices.  Read More
Emails Not Received From a Particular Domain or Sender
Viewed 382 times since Wed, Jun 28, 2017
This article relates to the non-receipt of emails, particularly relates to Outlook email accounts, especially Office 365 online, where there is no router involved so the filtering is probably due to settings.  Log into the 365 account online; Go to... Read More
How to Print Configuration Pages for Different Makes of Printer
Viewed 381 times since Fri, Jul 14, 2017
It is possible to print a configuration page from a printer. This provides confirmation of a printer's settings, especially useful for remote diagnosis of printer problems. See this website for a large range of makes and models. Read More
Outlook Error Message "Cannot Open .ost File"
Viewed 373 times since Wed, Jun 28, 2017
This error message usually appears when Outlook is opening. .ost files enable Outlook to be used if the computer is offline. The files usually exist and this error suggests the file is probably corrupt. The simplest thing is to try to force Outlook... Read More
Wi-Fi Router Emulator - DrayTek
Viewed 371 times since Fri, Jul 14, 2017
This emulator website enables you try out settings changes on DrayTek wireless routers.  Read More
Sharing and Syncing Outlook Contacts
Viewed 369 times since Fri, Jun 30, 2017
The principle behind sharing contacts - and certainly contact groups - is to create a new folder and put the contacts to be shared in there. Then share the folder. For more detail, the following is taken from a University of Sussex post: **********... Read More
Outlook Working Offline
Viewed 364 times since Tue, Jun 13, 2017
If Outlook does not sync and says it is working offline: Click the Send/Receive tab; To the far-right, in Preferences, click the Work Online button; It should look like to work properly:   Read More
Examples of How Offices Could be Configured Around MESH Technology
Viewed 364 times since Wed, Jun 14, 2017
This document suggests a number of configurations for connecting offices to MESH and interconnecting offices. It covers wired and wireless options. Read More
How to Find a PC’s Name ... and other PC Properties
Viewed 361 times since Fri, Jul 14, 2017
The name of your PC isn't always obvious, there can be a number of labels around that could be taken to be the computer's name, but which is the right one? To find a PC's name: Open File Explorer by pressing Win+E; Right-click This... Read More
Difficulty Opening Outlook Calendars - Especially Other People’s
Viewed 359 times since Wed, Jun 28, 2017
The error Can't open this item. Unable to open the free/busy information can appear when accessing Outlook calendars. Two possible fixes were found at this webpage. The first one has been proved to work; both are pasted here: Read More
Problem Loading AutoCAD LT 2012
Viewed 359 times since Wed, Jul 19, 2017
If AutoCAD LT 2012 crashes out of the splash screen, or is stuck intializing, and will not load then check the Windows update history for Microsoft .NET updates.  If there is a recent update try fixing or rolling back to the previous version.  This... Read More
HP Printer Will Not Print Multiple Copies
Viewed 354 times since Thu, Jun 29, 2017
This article particularly relates to a Pagewide Pro MFP477dw, but is sure to be applicable to other models with the same feature. The symptoms are that multiple copies are sent to the printer, but it prints only one copy and displays 'job... Read More
No Printers Available
Viewed 346 times since Mon, Jul 10, 2017
The fault symptoms are likely to be that the printers are visible (but unavailable) under Windows System Settings, but none visible when trying to print from an application such as Word. A proven fix was found here, but the text follows: Check the... Read More
Outlook Not Send or Receiving
Viewed 346 times since Tue, Oct 3, 2017
This article has some common solutions for outlook not sending or receiving. Symptoms: Email is not sending/receiving. Outlook says offline or disconnected. Emails sitting in outbox. In these situations the internet works for web browsing and other... Read More
Wi-Fi Router Emulator - D-Link
Viewed 345 times since Fri, Jul 14, 2017
This emulator website enables you try out settings changes on a D-Link wireless router.  Read More
Remote Desktop Connection Fails to Load
Viewed 344 times since Mon, Jul 3, 2017
Running a Windows Remote Desktop connection produces the error: The remote session was disconnected because the Remote Desktop client access license stored on this computer has been modified. This is probably because it needs to be Run as... Read More
Powerline Adaptors
Viewed 330 times since Wed, Jul 12, 2017
Powerline adaptors are a means to increasing a network's coverage when it is difficult or inconvenient to do so with Ethernet cables or Wi-Fi. They are usually supplied in pairs and work by simply plugging them into two mains sockets at home,... Read More
Canon Business Printer Interface Access
Viewed 329 times since Thu, Jun 8, 2017
When trying to connect to a business Canon printer (such as the iR ADV C5540) via a web interface, try using 7654321 for the username and password. See also this page. Read More
Adding a Windows PC to a Domain
Viewed 326 times since Tue, Jul 4, 2017
A domain is a named-subset of machines within a network; another machine wishing to share those resources needs to be added to the domain. These are the basic instructions for doing so. You should be logged in as administrator, or connected via VPN... Read More