technologywithin Knowledge Base

Outlook Not Send or Receiving

This article has some common solutions for outlook not sending or receiving.

Symptoms:

  1. Email is not sending/receiving.
  2. Outlook says offline or disconnected.
  3. Emails sitting in outbox.
  4. In these situations the internet works for web browsing and other uses.

Solutions:

  1. Check outlook is not set to Work Offline - Go to Send/Receive tab and look for the Work Offline icon to the far left.  If this is dark grey then click on it to turn it off.
  2. Check the email password is up to date - log in to webmail to test (if using Office 365 go to portal.office.com). Sometimes a password reset does not propagate through to outlook.
  3. Turn Work Offline on, close and re-open outlook and then turn Work Offline off.
  4. Start outlook in Safe Mode - find the outlook icon and hold down ctrl whilst clicking on it.  This will bring up the option to open in safe mode.
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles
WAPs and Wireless Routers
Viewed 1318 times since Thu, Jul 20, 2017
Network Device Emulator - Trendnet
Viewed 1142 times since Fri, Jul 14, 2017
Office Documents Will Not Open
Viewed 1218 times since Fri, Jun 30, 2017
Using the Stickman Knowledge Base - Menu Bar
Viewed 1639 times since Thu, Jun 29, 2017
Adding a Windows PC to a Domain
Viewed 1137 times since Tue, Jul 4, 2017
Emails Not Received From a Particular Domain or Sender
Viewed 1398 times since Wed, Jun 28, 2017
Difficulty Opening Outlook Calendars - Especially Other People’s
Viewed 1268 times since Wed, Jun 28, 2017
Examples of How Offices Could be Configured Around MESH Technology
Viewed 1225 times since Wed, Jun 14, 2017
Network drive access issues
Viewed 1365 times since Thu, Oct 5, 2017
MENU
test alex