technologywithin Knowledge Base

Outlook Not Send or Receiving

This article has some common solutions for outlook not sending or receiving.

Symptoms:

  1. Email is not sending/receiving.
  2. Outlook says offline or disconnected.
  3. Emails sitting in outbox.
  4. In these situations the internet works for web browsing and other uses.

Solutions:

  1. Check outlook is not set to Work Offline - Go to Send/Receive tab and look for the Work Offline icon to the far left.  If this is dark grey then click on it to turn it off.
  2. Check the email password is up to date - log in to webmail to test (if using Office 365 go to portal.office.com). Sometimes a password reset does not propagate through to outlook.
  3. Turn Work Offline on, close and re-open outlook and then turn Work Offline off.
  4. Start outlook in Safe Mode - find the outlook icon and hold down ctrl whilst clicking on it.  This will bring up the option to open in safe mode.
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles
Problem Loading AutoCAD LT 2012
Viewed 5554 times since Wed, Jul 19, 2017
Wi-Fi Router Emulator - D-Link
Viewed 9889 times since Fri, Jul 14, 2017
Network Device Emulator - Trendnet
Viewed 4886 times since Fri, Jul 14, 2017
Outlook Error Message "Cannot Open .ost File"
Viewed 5011 times since Wed, Jun 28, 2017
Wi-Fi Router Emulator - DrayTek
Viewed 6131 times since Fri, Jul 14, 2017
Remote Desktop Connection Fails to Load
Viewed 4947 times since Mon, Jul 3, 2017
Wi-Fi Router Emulator - D-Link DIR-600
Viewed 9127 times since Fri, Jul 14, 2017
Network drive access issues
Viewed 5426 times since Thu, Oct 5, 2017
Emails Not Received From a Particular Domain or Sender
Viewed 5116 times since Wed, Jun 28, 2017
Wi-Fi Router Emulator - TP-Link
Viewed 7658 times since Fri, Jul 14, 2017
MENU
test alex