technologywithin Knowledge Base

Outlook Not Send or Receiving

This article has some common solutions for outlook not sending or receiving.

Symptoms:

  1. Email is not sending/receiving.
  2. Outlook says offline or disconnected.
  3. Emails sitting in outbox.
  4. In these situations the internet works for web browsing and other uses.

Solutions:

  1. Check outlook is not set to Work Offline - Go to Send/Receive tab and look for the Work Offline icon to the far left.  If this is dark grey then click on it to turn it off.
  2. Check the email password is up to date - log in to webmail to test (if using Office 365 go to portal.office.com). Sometimes a password reset does not propagate through to outlook.
  3. Turn Work Offline on, close and re-open outlook and then turn Work Offline off.
  4. Start outlook in Safe Mode - find the outlook icon and hold down ctrl whilst clicking on it.  This will bring up the option to open in safe mode.
Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles
Examples of How Offices Could be Configured Around MESH Technology
Viewed 5693 times since Wed, Jun 14, 2017
Outlook Error Message "Cannot Open .ost File"
Viewed 4792 times since Wed, Jun 28, 2017
Network drive access issues
Viewed 5156 times since Thu, Oct 5, 2017
Wi-Fi Router Emulator - D-Link DIR-600
Viewed 8917 times since Fri, Jul 14, 2017
Cannot Uninstall McAfee Antivirus
Viewed 5380 times since Thu, Jul 20, 2017
Office 365 Password Change
Viewed 4844 times since Thu, Nov 8, 2018
Wi-Fi Router Emulator - TP-Link
Viewed 7417 times since Fri, Jul 14, 2017
Canon Business Printer Interface Access
Viewed 24318 times since Thu, Jun 8, 2017
Using the Stickman Knowledge Base - Menu Bar
Viewed 30149 times since Thu, Jun 29, 2017
Difficulty Opening Outlook Calendars - Especially Other People’s
Viewed 4398 times since Wed, Jun 28, 2017
MENU
test alex