technologywithin Knowledge Base

Emails Not Received From a Particular Domain or Sender

This article relates to the non-receipt of emails, particularly relates to Outlook email accounts, especially Office 365 online, where there is no router involved so the filtering is probably due to settings. 

  1. Log into the 365 account online;
  2. Go to Settings (top-right);
  3. Check the rules for anything that could cause the problem e.g. a rule grabbing keywords could be to blame: Mail>Automatic Processing>Inbox and sweep rules;
  4. Check the senders are not in the Blocked Senders list;
  5. The most likely check is in Mail>Accounts>Block or allow - check the Automatically filter junk mail box;
  6. Enter the problem email addresses in the Safe Senders and Recipients, and/or...
  7. Check the Trust email from my contacts box if they are in the contacts list.

Additionally, see this page for more ideas if necessary.

 

 

 

Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles
Network drive access issues
Viewed 1983 times since Thu, Oct 5, 2017
How to Print Configuration Pages for Different Makes of Printer
Viewed 1777 times since Fri, Jul 14, 2017
Cannot Uninstall McAfee Antivirus
Viewed 2281 times since Thu, Jul 20, 2017
Difficulty Opening Outlook Calendars - Especially Other People’s
Viewed 1913 times since Wed, Jun 28, 2017
Examples of How Offices Could be Configured Around MESH Technology
Viewed 2443 times since Wed, Jun 14, 2017
Using Chromecast
Viewed 2619 times since Wed, May 24, 2017
Wi-Fi Router Emulator - D-Link DIR-600
Viewed 5355 times since Fri, Jul 14, 2017
Wi-Fi Router Emulator - D-Link
Viewed 2532 times since Fri, Jul 14, 2017
MENU
test alex