technologywithin Knowledge Base

Emails Not Received From a Particular Domain or Sender

This article relates to the non-receipt of emails, particularly relates to Outlook email accounts, especially Office 365 online, where there is no router involved so the filtering is probably due to settings. 

  1. Log into the 365 account online;
  2. Go to Settings (top-right);
  3. Check the rules for anything that could cause the problem e.g. a rule grabbing keywords could be to blame: Mail>Automatic Processing>Inbox and sweep rules;
  4. Check the senders are not in the Blocked Senders list;
  5. The most likely check is in Mail>Accounts>Block or allow - check the Automatically filter junk mail box;
  6. Enter the problem email addresses in the Safe Senders and Recipients, and/or...
  7. Check the Trust email from my contacts box if they are in the contacts list.

Additionally, see this page for more ideas if necessary.

 

 

 

Attached Files
There are no attachments for this article.
Comments
There are no comments for this article. Be the first to post a comment.
Name
Email
Related Articles
Office 365 Password Change
Viewed 2063 times since Thu, Nov 8, 2018
No Printers Available
Viewed 2555 times since Mon, Jul 10, 2017
Outlook Not Send or Receiving
Viewed 5912 times since Tue, Oct 3, 2017
Office Documents Will Not Open
Viewed 2464 times since Fri, Jun 30, 2017
Remote Desktop Connection Fails to Load
Viewed 2698 times since Mon, Jul 3, 2017
Difficulty Opening Outlook Calendars - Especially Other People’s
Viewed 2609 times since Wed, Jun 28, 2017
Using Chromecast
Viewed 3597 times since Wed, May 24, 2017
Wi-Fi Router Emulator - DrayTek
Viewed 2755 times since Fri, Jul 14, 2017
Wi-Fi Router Emulator - D-Link DIR-600
Viewed 6642 times since Fri, Jul 14, 2017
MENU
test alex